Children Family Services Center
  • Charlotte, NC, USA
  • Hourly
  • Full Time

The Client Care Specialist at the Shelter supports the agency by providing hope and healing to victims of domestic violence, sexual assault, child abuse, and emotional trauma by providing administrative support to direct service and leadership staff.


Using trauma-informed, client-centered approach:

  • Answer agency phone calls, screen and direct callers as appropriate, provide accurate description of services, and refer to external services as necessary
  • Act with clients in mind and work to meet client needs and expectations to the extent possible
  • Gather initial intake information, connect with appropriate staff member
  • Provide crisis intervention services by telephone or in person as necessary including responding to hotline calls
  • Manage behavior within shelter by enforcing structure keeping clients in mind
  • Resolve residential conflict and maintain a safe environment while keeping clients in mind
  • Respond to area hospitals to provide rape crisis support as necessary
  • Maintain accurate database information by entering required client information
  • Partner with direct care staff to maintain up-to-date client files (may include electronic/physical files)
  • Support office function by handling mail and maintaining supply of current forms
  • Keep client and staff work spaces clean and functioning
  • Maintain up-to-date inventory of needed supplies for staff and clients
  • Adhere to agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction surveys and participate in Quality Assurance process
  • Support agency mission by participating in at least one agency event or outreach activity assigned by monthly performance plan
  • Support agency mission by participating in agency meetings and committees as requested by supervisor
  • Promotes and maintains professional relationships with agency staff, volunteers, and community partners
  • Maintain and develop skills and knowledge by attending training and ensuring licensure and certifications are up-to-date for the job
  • Perform other agency duties as assigned by supervisor


  • High School diploma or equivalent required; Bachelor's or Associate's Degree preferred
  • 1 year administrative or customer service
  • Must be willing and able to work overnight shifts.


  • Experience working with victims
  • Experience in human services field
  • Must possess excellent written and verbal communication skills.
  • Spanish speaking preferred- If hired as a Spanish speaking candidate, employee must be fluent in understanding, speaking, reading, and writing in Spanish.

To apply, please submit a cover letter that states why you want to work at Safe Alliance and your salary requirements along with your resume.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
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