Children Family Services Center
  • Charlotte, NC, USA
  • Salary
  • Full Time


The Court Advocate supports the agency mission of providing hope and healing to victims of domestic violence and sexual assault by providing direct client services.


Client Care
Using trauma-informed, client-centered approach:

  • Assist client with completing DVPO paperwork.
  • Provide courtroom support, accompaniment, outreach, and crisis intervention for victims of intimate partner violence, sexual violence, and child maltreatment.
  • Assist client with navigating the criminal justice system as it relates to their victimization by providing outreach, information, advocacy, accompaniment, court preparation, and education.
  • Provide intake, assessment, crisis intervention and safety planning.
  • Provide case management services to include making referrals to community resources, accessing victim's compensation, and assist with address confidentiality.
  • Ensure coordinated client care with key community partners.
  • Provide telephone and hotline crisis intervention as needed.
  • Act with client in mind and work to meet client's needs and expectations to the extent possible.
  • Facilitate support groups.


  • Maintain accurate, up to date client, program and agency records, including statistics and case tracking.
  • Record and report program statistics accurately and in a timely fashion.
  • Research, write and manage grant reporting and grantor relationships, as assigned by supervisor.
  • Adhere to agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction surveys and participate in the Peer Review Process.


  • Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
  • Support agency mission by participating in agency and community meetings and committees as requested by supervisor.
  • Work to ensure goals and outcomes for program are met.
  • Promote and maintain professional relationships with agency staff, volunteers, and community partners.
  • Facilitate volunteers through training, scheduling and support as needed.

Professional Development

  • Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
  • Maintain and develop skills and knowledge by attending training, especially as it relates to victimization and trauma; ensure licensure and certifications are up to date as needed for the job.


  • Bachelor's Degree
  • 2 years' related experience
  • Spanish speaking preferred
  • Experience working with victims preferred
  • Experience in human services preferred

No calls, emails, or visits please.

For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
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