Children Family Services Center
  • Charlotte, NC, USA
  • Full Time


Under the guidance of a Program Manager, provide casework services which include referrals to in-house and community resources.  Honor the values and ethics of Community Link and the social work profession while providing prejudice-free and diversity-sensitive services to customers.  Provide planning, oversight and support to individuals and families through assistance with obtaining and sustaining safe, decent and affordable housing.    

Service Area: Rowan, Stanley, Davidson, Cabarrus, Union, Mecklenburg


  • Conduct thorough assessments of all new customers and assist during periods of crisis and/or transitions by utilizing appropriate social work methods.
  • Participate in Intake/ Traveler's Aid services rotation, providing telephone and face-to-face information about Community Link programs and community resources.
  • Coordinate customer referrals, as appropriate, to community resources and to internal resources for financial coaching program and homeownership counseling.
  • In partnership with customers, develop, review and amend efficient and effective case plans
  • Assist eligible participants with locating suitable housing accommodations and obtain a current, signed lease or occupancy agreement for participants residing in housing. This agreement must be binding for at least one year initially and renew at least monthly at recertification.  Enter CoC Program Information into the Carolina Homeless Information Network (CHIN).  Ensure participant rent satisfies HUD's standards for rent reasonableness and area FMR standards
  • Coordinate housing assistance payments with landlords.
  • Complete initial and annual HQS inspections for all assisted units and inform landlords of any deficiencies and needed repairs
  • Maintain confidentiality of all program documents and records.
  • Adhere to NASW Code of Ethics.
  • Maintain participant and CoC Program documentation, including all financial and programmatic records, for a period of at least five years in accordance with 24 CFR 578.103 (c)
  • Issue commitment letters to all CoC customers and landlords regarding program status.
  • Attend and actively participate in interagency staff and multidisciplinary meetings.
  • Compile and submit reports to Program Manager as assigned
  • Ensure customers sign a consent form regarding the database.
  • Update and maintain pertinent information.
  • Input data in a timely manner (24 hours).
  • Enter CoC Program information into the Carolina Homeless Information Network (CHIN).
  • Accurately record case notes, update plans and recertify as required.
  • Maintain confidentiality of all program records and documents


  • Master's or Bachelor's degree from an accredited college or university of Social Work
  • Two-Three years' experience in social services assessment and service delivery.
  • Experience based understanding of protocols related to real estate taxes, utilities management, and similar factors related to home occupancy
  • Effective familiarity with the Residential Real Estate sector and related codes


 The employee is required to travel less than 50% of the time

  • Travel may include trips to local meetings and occasional overnight travel to meetings or conferences.
  • Driving
  • Typing and Data entry
  • Conduct monthly home visits
  • Proficiency with word processing , spreadsheets, email or presentation software
  • Ability to exercise independent judgment and reason objectively.
  • Ability to communicate effectively in written and oral expression
  • Ability to document accurately, concisely and in a timely manner.
  • Ability to handle a variety of duties

 ABSOLUTELY NO PHONE CALLS, EMAILS OR DROP IN'S PLEASE!! To apply, submit a cover letter and your resume.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
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