Children Family Services Center
  • Davidson, NC, USA
  • Hourly
  • Full Time

Job Summary:

Under the general direction of the Director of Economic Development and in accordance with the mission of the Ada Jenkins Center, while respecting and honoring the values and ethic set forth by the social work profession, the Street Outreach Coordinator will provide comprehensive assessment, outreach, diversion, and referral for individuals and families experiencing homelessness. The Street Outreach Coordinator will identify unsheltered individuals and families residing in a place not fit for human habitation such as on the street, cars, tents, etc. in Mecklenburg County with a focus on Davidson, Cornelius, and Huntersville area. To be successful in this position, the individual must be able to manage time with multiple competing demands and be able to work collaboratively on issues in a positive, solution-focused manner. In addition, a high level of confidentiality must be maintained at all times.

Job Qualifications:

  • Bachelor's degree from an accredited college or university of Social Work, or related field, preferred. High School diploma or GED, required.
  • Must have demonstrated knowledge of outreach methods, interviewing and assessment techniques, and referrals.
  • Working with the homeless community: 2 years required
  • Demonstrated knowledge and commitment to advocate for client's needs.
  • A valid driver's license and reliable insured transportation required.
  • Must have received or be willing to receive Covid-vaccine by date of hire. If unvaccinated weekly Covid-testing is required.

Skills, Abilities and Attributes:

  • Strong organizational skills and the ability to set priorities.
  • Creative problem solving skills.
  • Ability to work as part of a team, as well as independently.
  • Strong interpersonal skills, cultural competence and ability to employ sensitivity in building rapport with client.
  • Strong written and spoken communication skills.
  • Computer proficient in Microsoft Word, Outlook, and Excel.
  • Experience with data tracking system is helpful.
  • Prior experiencing working with volunteers.
  • Must have a passion and genuine commitment for the work of the Ada Jenkins Center.


Street Outreach Services

  • This position will be working in Mecklenburg county with a focus in Davidson, Huntersville, and Cornelius
  • Locate, identify, and visit clients in the woods, places not meant for habitation, and outside.
  • Use client-centered approach to build relationships with those experiencing homelessness to include assessment and referrals to community-based resources and housing.
  • Assist clients with procuring necessary documents and services such as identification card, birth certificate, social security income, disability income.
  • Identify appropriate emergency/transitional /permanent housing options for clients such as emergency shelter, subsidized housing, Section 8, VASH and other housing opportunities. Assist with housing applications/paperwork.
  • Complete Coordinated Assessments on unsheltered individuals.
  • Develop partnerships with other agencies to advocate for clients housing and other needs
  • Enter information into Homeless Management Information Services database in a timely manner.
  • Attend collaborative meetings, as requested
  • Actively participate in staff meetings and trainings.
  • Other duties as assigned.

Legal Aspects

  • Maintain confidentiality of all program documents and records.
  • Adhere to NASW Code of Ethics.
  • Maintain participant and documentation, including all financial and programmatic records, for a period of at least five years in accordance with 24 CFR 578.103 (c).


  • Work hours are typically Monday through Friday from 8-5 (and some weekends may be required).
  • Staff work hybrid model of in office and remotely (home internet is required).
  • Attend and actively participate in interagency staff and multidisciplinary meetings.
  • Compile and submit reports on a monthly basis, or as assigned, to Director of Economic Mobility.
  • Database/ File Maintenance
  • Ensure customers sign a consent form regarding the database if entered into the case management program. Ask for verbal consent, otherwise.
  • Update and maintain pertinent information.
  • Input data in a timely manner (24 hours).
  • Enter Program information into the Homeless Management Information System (HMIS).
  • Accurately record case notes, update plans and recertify as required.
  • Maintain confidentiality of all program records and documents.

No calls, emails, or visits please.

For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned. Ada Jenkins Center will engage in an interactive process with employees requesting medical or religious accommodations.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
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