Children Family Services Center
  • Charlotte, NC, USA
  • Salary
  • Full Time

Safe Alliance - Outreach Assistant and Volunteer Coordinator

The Outreach Assistant and Volunteer Coordinator supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by providing direct client services and recruiting, training, and supervising volunteers and interns who provide direct client services.


Client Care

Using trauma-informed, client-centered approach:

  • Assist client with completing DVPO paperwork.
  • Provide courtroom support, accompaniment, outreach, and crisis intervention for victims of intimate partner violence, sexual violence, and child maltreatment.
  • Provide intake, assessment, crisis intervention and safety planning.
  • Provide case management services to include making referrals to community resources, accessing victim's compensation, and assist with address confidentiality.
  • Ensure coordinated client care with key community partners.
  • Provide telephone and hotline crisis intervention as needed.
  • Act with client in mind and work to meet client's needs and expectations to the extent possible.

Using trauma-informed, client-centered approach through the volunteer program:

  • Develop, implement and manage strategies for Victim Assistance Court Program recruitment, screening, training, management appreciation and retention of volunteers and interns.
  • Ensure Victim Assistance Court Program volunteers and interns receive quality training based on best practices and meeting state and grant funding guidelines.
  • Work with others responsible for managing volunteers and to ensure comprehensive, integrated volunteer training program needs are met and co-establish the modular training program.
  • Manage the volunteer calendar.
  • Provide regular communication, inspiration and appreciation of Victim Assistance Court Program volunteers on a regular basis


  • Maintain accurate, up to date client, program and agency records, including statistics and case tracking.
  • Record and report program statistics accurately and in a timely fashion.
  • Research, write and manage grant reporting and grantor relationships, as assigned by supervisor.
  • Adhere to agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction surveys and participate in the Peer Review process.
  • Manage all volunteer paperwork, including reference checks and timesheets.
  • Provide regular, quality supervision of Victim Assistance Court Program volunteers and interns.
  • Work with supervisor to identify program development opportunities, and to implement new program services.
  • Record and report program statistics accurately and in a timely fashion.


  • Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
  • Support agency mission by participating in agency and community meetings and committees as requested by.
  • Work to ensure goals and outcomes for program are met.
  • Promote and maintain professional relationships with agency staff, volunteers, and community partners.
  • Manage and execute the communication plan for community partners.
  • Facilitate volunteers through training, scheduling and support as needed.

Professional Development

  • Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to intimate partner violence, sexual violence, and child maltreatment.
  • Maintain and develop skills and knowledge by attending training, especially as it relates to victimization and trauma; ensure licensure and certifications are up to date as needed for the job.


  • Associate's Degree
  • Experience: 1 year administrative or customer service related experience
  • Excellent communication skills
  • Experience working with victims preferred
  • Experience in human services preferred
  • Spanish speaking preferred- If hired as a Spanish speaking Clinician, candidate must be fluent in understanding, speaking, reading, and writing in Spanish.

No calls, emails, or visits please.

For immediate consideration, please formally apply online and provide a resume.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
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