Children Family Services Center
  • Charlotte, NC, USA
  • Hourly
  • Part Time


The Hotline Advocate supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by providing prevention and intervention services for those at risk of sexual assault, domestic violence, child abuse or neglect.

PT Weekend hours - Saturday and Sunday, 4:30pm- 9:30pm, and TBD during the week.


Client Care Using a trauma-informed, client-centered, two generational model:

  • Provide assessment, crisis intervention, safety planning, parent support, and education to callers, focusing on needs of entire family.
  • Provide information and referral to community resources to callers as appropriate.
  • As appropriate, assist client with navigating the criminal justice system as it relates to their victimization by providing information, court preparation, and education, working closely with the Victim Assistance program and Victim Witness Assistant at the DA's Office.
  • Educate client on process to obtain a protective order and coordinate with the Victim Assistance and Legal Representation Program, as appropriate.
  • Accompany victims of child and adult sexual abuse to the hospital or police department during regular work hours and on-call as needed.
  • Act with client in mind and work to meet client expectations to the extent possible.


  • Maintain accurate, up to date client, program and agency records, including case tracking.
  • Record and report program statistics accurately and in a timely fashion.
  • Work to ensure the goals and outcomes for the program are met.
  • Research, write, and manage grant reporting and grantor relationships, as assigned
  • Create and manage relief staff schedule, as assigned by supervisor
  • Adhere to Agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction Surveys and participate in the Quality Assurance Process.


  • Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor
  • Support agency mission by staffing outreach activities as requested by supervisor.
  • Support agency mission by participating personally in agency and community meetings and committees as requested by supervisor.
  • Promote and maintain professional relationships with agency staff, interns, volunteers, and community partners.
  • Facilitate volunteer training as needed.

Professional Development

  • Contribute to quality services by staying informed of developments and trends in the area of child development, parenting, trauma and victimization, especially as it relates to sexual violence, child maltreatment, and intimate partner violence.
  • Maintain and develop skills and knowledge by attending training especially as it relates to victimization and trauma; ensures licensure and certifications are up to date needed for the job.


  • Bachelor's Degree required, Master's Degree preferred
  • 2 years related experience in human services
  • Experience working with victims or experience in childhood development preferred
  • Spanish speaking preferred (If hired as a Spanish speaking candidate, employee must be fluent in understanding, speaking, reading, and writing in Spanish.)
  • Must be able to work Saturday and Sunday 4:30pm- 9:30pm, and some hours during the week.

No calls, emails, or visits please.

For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
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