Children Family Services Center
  • Charlotte, NC, USA
  • Hourly
  • Full Time

Safe Alliance - Navigator and Operations Coordinator

The Navigator and Operations Coordinator supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by providing oversite and coordination of direct client services staff on-site at the Survivor Resource Center. This position works closely with Survivor Resource Center partners to help victims of domestic violence, sexual assault, child maltreatment, elder abuse, and human trafficking and utilize the full range of services available at the Center.


Client Care

Using trauma-informed, client-centered approach:

  • Act with client in mind and work to meet client's needs and expectations to the extent possible.
  • Develop, implement, and supervise programming specific to the changing needs of clients experiencing domestic violence, sexual assault, child maltreatment, elder abuse, and human trafficking in partnership with SRC service providers.
  • Maintain oversite of the Volunteer and Intern Program in partnership with the Operations Manager, ensuring completion of volunteer/ intern program evaluation, training evaluation and follow ups to determine program and training effectiveness.
  • Provide intake, assessment, crisis intervention and safety planning as needed.
  • Provide case management services to include making referrals to community resources, accessing victim's compensation, assisting with address confidentiality, assistance with navigating the criminal justice system as it relates to their victimization, ensuring coordinated care with key community partners as needed.
  • Participate in community multi-disciplinary team meetings.


  • Attend and provide administrative oversite of all SRC and FJC Leadership and Administration team meetings to further facilitate collaboration across all Service Providers.
  • Assist Operation and Systems Manager in the development of the Umbrella Center Technology infrastructure.
  • Assist Chief Operating Officer and General Counsel in the administration and planning of a Family Justice Center.
  • Assist in establishing and implementing a communications plan to be used by all community partners involved in the implementation of the Family Justice Center.
  • Assist with Family Justice Center Work Group activities.
  • Work with Leadership Team to ensure the goals and outcomes for the program are met. Assist Operations Manager in recording and reporting program statistics accurately and in a timely fashion.
  • Research, write and manage grant reporting and grantor relationships, as assigned by supervisor.
  • Adhere to Agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction Surveys and participate in the Quality Assurance Process.
  • Maintain confidential and accurate, up to date client, and SRC records, including statistics and case tracking.
  • Adhere to the SRC and host agency policies, procedures, and best practices.


  • Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
  • Work with the SRC Leadership Team to identify program development opportunities and implement new program services.
  • Promote and maintain professional relationships with agency staff and Service Providers, interns, volunteers, and community partners.
  • Participate in community meetings and committees as requested by supervisor.
  • Facilitate New Employee Orientation and volunteer training as needed.

Professional Development

  • Maintain and develop skills and knowledge by attending training and ensuring licensure and certifications are up to date needed for the job.
  • Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to domestic violence, sexual violence, and child maltreatment, elder abuse, and human trafficking.


  • Education: Bachelor's degree from an accredited school in human services, law enforcement or legal services or in a related field of service.
  • Experience: 2 years related experience
  • Experience in working with individuals and families impacted by domestic violence and sexual assault preferred.
  • Ability to work as part of a fast-paced multi-disciplinary team which includes the ability to establish and maintain effective working relationships with diverse persons including law enforcement, criminal justice professionals, social service agencies and other systems that impact service delivery for victims of domestic violence, sexual assault child maltreatment, elder abuse, and human trafficking preferred.
  • Skill in problem solving, decision making, and conflict resolution preferred.
  • Spanish speaking preferred- If hired as a Spanish speaking employee, employee must be fluent in understanding, speaking, reading, and writing in Spanish

No calls, emails, or visits please.

For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
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