Children Family Services Center
  • Charlotte, NC, USA
  • Hourly
  • Other


The Hotline Advocate PRN supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by providing prevention and intervention services for those at risk of sexual assault, domestic violence, child abuse or neglect.


Client Care
Using a trauma-informed, client-centered, two generational model:

  • Provide assessment, crisis intervention, safety planning, parent support, and education to callers, focusing on needs of entire family.
  • Provide information and referral to community resources to callers as appropriate.
  • As appropriate, assist client with navigating the criminal justice system as it relates to their victimization by providing information, court preparation, and education, working closely with the Victim Assistance program and Victim Witness Assistant at the DA's Office.
  • Educate client on DVPO process and coordinate with the Victim Assistance and Legal Representation Program, as appropriate.
  • Accompany victims of child and adult sexual abuse to the hospital or police department during regular work hours and on-call as needed.
  • Act with client in mind and work to meet client expectations to the extent possible.


  • Maintain accurate, up to date client, program and agency records, including case tracking.
  • Record and report program statistics accurately and in a timely fashion.
  • Work to ensure the goals and outcomes for the program are met.
  • Support agency mission and stay up to date on agency policy and procedures by participating in at least 75% of scheduled Hotline Advocate Staff Meetings; attend additional agency meetings and committees as requested by supervisor.
  • Work at least four Holidays and at least 12 hours per pay period (1-2 shifts) in order to stay on the relief schedule.
  • Adhere to Agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction Surveys and participate in the Quality Assurance Process.


  • Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
  • Support agency mission by staffing outreach activities as requested by supervisor.
  • Support agency mission by participating personally in agency and community meetings and committees as requested by supervisor.
  • Promote and maintain professional relationships with agency staff, interns, volunteers, and community partners.
  • Facilitate volunteer training as needed.

Professional Development

  • Contribute to quality services by staying informed of developments and trends in the area of child development, parenting, trauma and victimization, especially as it relates to sexual violence, child maltreatment, and intimate partner violence.
  • Maintain and develop skills and knowledge by attending training especially as it relates to victimization and trauma; ensures licensure and certifications are up to date needed for the job.


  • Bachelor's Degree required, Master's Degree preferred
  • 2 years related experience
  • Experience working with victims or experience in childhood development preferred
  • Experience in human services preferred
  • Spanish speaking preferred (If hired as a Spanish speaking candidate, employee must be fluent in understanding, speaking, reading, and writing in Spanish.)

The statements contained herein reflect the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

ABSOLUTELY NO PHONE CALLS, EMAILS OR DROP IN'S PLEASE!! To apply, please send a cover letter with salary requirements and your resume.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
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