Children Family Services Center
  • Charlotte, NC, USA
  • Salary
  • Full Time

Senior Human Resources Generalist- CFSC Shared Services


The Senior Human Resources Generalist will be responsible for managing daily activities within the Human Resources Department including general human resources and benefits administration for multiple non-profit organizations served by CFSC Shared Services, LLC (CFSC SS). Reporting to the Chief HR Officer, the ideal candidate will be a self-starter with attention to detail, ability to effectively prioritize, multi-task and operate with a high level of flexibility and commitment. The successful candidate will emanate the values and missions of both CFSC SS and its constituent agencies. This is the perfect opportunity for an HR Generalist with benefits administration experience looking to transition to the next level in their career.


Essential Functions:

Areas of focus will include benefits, employee relations and general human resources administration.

  • Serve as the primary point of contact for all aspects of employee benefits
  • Manage employee benefit plans (Medical, Dental, Life, AD&D, STD, LTD, FSA) as well as COBRA, retirement plans and ancillary/voluntary benefit offerings
  • Responsible for regulatory compliance to include coordination and review of annual IRS 5500 reporting on all plans, ensure audits are completed according to schedule and all regulatory notices are distributed
  • Plan and facilitate annual open enrollment, conducting employee information sessions, preparing and distributing communications and benefit plan information
  • Complete year-end testing and non-discrimination testing on all plans
  • Counsel employees regarding leave of absence policies - FMLA, Maternity Leave, and others
  • Plan and organize events throughout the year, including Lunch-N-Learns, Health Fairs, Mobile Mammography Van, Flu Shot Clinics and other events, as determined by CFSC SS
  • Assist CHRO with general human resources administration including Fair Labor Standards Act (FLSA) interpretation and regulatory compliance.
  • Counsel employees on basic and intermediate policy and procedure questions
  • Assist Agency Leadership regarding employee issues in compliance with policies and procedures and ensure compliance with federal, state and local laws.
  • Assist Agency clients regarding the interpretation of company policies and how to handle and document employee situations; and prepare related documentation as needed.
  • Assist CHRO with investigations, employee relations (escalate as needed) and draft employee relations related responses
  • Complete unemployment insurance claims inquiries including initial response and all additional communications
  • Assist with timekeeping tracking
  • Perform other duties as directed by the Chief HR Officer

Physical Requirements Works in an office environment. Requires sitting and standing, driving automobile, operating computer and multi-line telephone, occasional lifting of documents and supplies. Responsible for working in a safe manner. May have to stand for long periods of time.

Required Travel: Minimal (20% or less)

Minimum Qualifications

  • Bachelor's degree in Human Resources, business or related field
  • Minimum of 3-4 years of relevant Human Resources experience
  • Minimum of 2-3 years of demonstrated benefits administration experience
  • Expertise with local, state, and federal laws and regulations such as Employee Retirement Income Security Act (ERISA), Family and Medical Leave Act (FMLA), Health Insurance Portability and Accountability Act (HIPAA), Fair Labor Standards Act (FLSA), state and local leave laws required
  • Exceptional customer service skills: ability to effectively interface with all levels of the organization and work effectively as part of a tea.
  • Unquestionable ethics and integrity and ability to handle sensitive and confidential information with professionalism
  • Ability to juggle multiple competing priorities and accomplish results within a fast-paced, multi-tasking environment
  • Excellent interpersonal, verbal and written communication skills
  • Advanced proficiency in MS Office Suite products
  • Experience with HRIS Systems and knowledge of payroll practices a plus
  • Valid Driver's License

At this time, we will only consider candidates who currently reside within the Greater Charlotte, NC area.

No calls or visits please. For immediate consideration, please formally apply online.

To apply, please submit a cover letter and resume with salary requirements to careers@childrenfamily.org. Please include the job title listed in the subject line.


The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.



Children Family Services Center
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