Children Family Services Center
  • Charlotte, NC, USA
  • Part Time

Job Objective:
To provide oversight to all three shelter locations within the CFH continuum


  • Provide general supervision to families in shelter
  • Oversee and apply shelter rules
  • Engage families and establish rapport by interactions with residents
  • Discuss house-related issues with shelter operations team to address any behavioral issues
  • Monitor all household supplies and needs; Record all maintenance requests in staff log
  • Record all interactions with families, activities, volunteers, and visitors in staff log
  • Assist families with accessing household items such as food, cleaning supplies, etc.
  • Turn over room as a families move out to prepare for the new families
  • Routinely walk hallways and shared living areas of the shelter to ensure safety of residents
  • Contact Admin on call staff in case of an emergency
  • Attend All-Staff and Resident Advisor team meetings
  • Participate in on-going trainings as scheduled
  • Cover overnight shifts at Elizabeth House and Hawthorne Place when volunteers cancel on a rotational basis
  • Operate from Charlotte Family Housing's Empowerment, Trauma Informed Care, and Stages of Change models
  • Work at all three shelter sites when coverage is needed
  • Perform any other work related duties as required

1. Must be willing to work nights, weekends, and holidays
2. Strong verbal and written communication skills, and professional telephone etiquette
3. Be able to relate to residents, guests, and others
4. Must possess the ability to handle information in a professional and confidential manner
5. Remain on site, awake, and alert at all times while on duty
6. Abide by agency confidentiality policy

1. High school diploma or GED with one year of work experience in the Human Services Field


The statements contained herein reflect the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.  

 ABSOLUTELY NO PHONE CALLS, EMAILS OR DROP IN'S PLEASE!! To apply, please send a cover letter with salary requirements and your resume. Applications without a cover letter will not be considered.

 The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
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