Children Family Services Center
  • Charlotte, NC, USA
  • Salary
  • Full Time


Under the guidance of a Program Manager, provide casework services which include referrals to in-house and community resources. Honor the values and ethics of Community Link and the social work profession while providing prejudice-free and diversity-sensitive services to customers. Provide planning, oversight and support to individuals and families through assistance with obtaining and sustaining safe, decent and affordable housing.

This position serves our Piedmont Region Consortium (PRC). This includes Cabarrus, Rowan, Stanly, Davidson and Union.


Casework Services

  • Conduct thorough assessments of all new customers and assist during periods of crisis and/or transitions by utilizing appropriate social work methods.
  • Participate in Intake/ Traveler's Aid services rotation, providing telephone and face-to-face information about Community Link programs and community resources.
  • Coordinate customer referrals, as appropriate, to community resources and to internal resources for financial coaching program and homeownership counseling.
  • In partnership with customers, develop, review and amend efficient and effective case plans.

Legal Aspects

  • Maintain confidentiality of all program documents and records.
  • Adhere to NASW Code of Ethics.
  • Maintain participant and CoC Program documentation, including all financial and programmatic records, for a period of at least five years in accordance with 24 CFR 578.103 (c).


  • Issue commitment letters to all CoC customers and landlords regarding program status.
  • Attend and actively participate in interagency staff and multidisciplinary meetings.
  • Compile and submit reports to Program Manager as assigned.

Database/ File Maintenance

  • Ensure customers sign a consent form regarding the database.
  • Update and maintain pertinent information.
  • Input data in a timely manner (24 hours).
  • Enter CoC Program information into the Homeless Management Information System (HMIS).
  • Accurately record case notes, update plans and recertify as required.
  • Maintain confidentiality of all program records and documents.


  • Master's degree from an accredited college or university of Social Work
  • Two-Three years' experience in social services assessment and service delivery.
  • Able to work in the following Counties (Cabarrus, Stanly, Rowan, Union & Davidson)
  • Experience based understanding of protocols related to real estate taxes, utilities management, and similar factors related to home occupancy
  • Effective familiarity with the Residential Real Estate sector and related codes
  • Preferences: Bilingual in Spanish Preferred.


  • Comprehensive medical, dental, and vision options
  • FSA - healthcare and dependent care
  • 401K with immediate match
  • Company-paid short- and long-term disability
  • Basic and Supplemental Life Insurance
  • Paid Holidays
  • Generous PTO policy - 20 days in the first full year!

No calls, emails, or visits please. For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
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