Children Family Services Center
  • Charlotte, NC, USA
  • Salary
  • Full Time

Housing Counselor

Under the leadership of the Director of Asset Building Programs, provide financial counseling and facilitate asset building seminars, fair housing workshops, and topics related to asset building and sustaining rental housing. Provide information and guidance regarding Home Foreclosure Assistance Programs and Landlord and tenant mediation.

Responsibilities/Accountabilities

Essential Duties

  • Maintain working knowledge of homeownership grants and agreements, mortgage requirements, down payment assistance programs, default and delinquency requirements and fair housing laws and regulations.
  • Conduct/teach pre and post- homeownership workshops and seminars to potential customers for the purpose of purchasing a home or preventing foreclosure and evictions.
  • Provides excellent customer service by thoroughly assessing customers housing needs, by making appropriate referrals to other service agencies as needed, and by maintaining timely follow-ups with customers.
  • Assess customers purchase power and loan affordability, evaluate customer credit reports, and develop individualized housing counseling plans for rental housing and pre and post-homeownership.
  • Update and maintain e-files in Counselor Max, HMIS and other Portals that are required by funders.
  • Conduct financial counseling sessions with customers from the Homeless to Housing Programs.
  • Compile and submit weekly reports to the Program Manager

Related Duties

  • Obtain and Maintain HUD Housing Counselling Certification.
  • Promotes and maintains harmonious working relationships with agency staff and community agencies by participating in activities that promote the agency and the division.
  • Assist customers in creating and using budgets.
  • Keep working knowledge of mortgage rate, fair market rental rates and lending product changes.
  • Provide House Charlotte information to interested customers.
  • Contributes to agency effectiveness by performing other agency duties as assigned.

Minimum Requirements

  • B.S. or B.A. in Business, Education or similar field.
  • Minimum of two years of experience in a related field.
  • Bilingual in Spanish Preferred.

No calls, emails, or visits please.

For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.


Children Family Services Center
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