Children Family Services Center
  • Charlotte, NC, USA
  • Full Time


The Hotline Advocate Overnight Supervisor supports the agency mission of providing hope and healing to those impacted by domestic violence and sexual assault by providing prevention and intervention services for those at risk of sexual assault, domestic violence, child abuse or neglect.

This is an overnight, supervisory role with most shifts scheduled overnight Monday-Friday 10:30 pm to 7:00 am. It may require some on-call time during the weekends.

Client Care
Using a trauma-informed, client-centered, two generational model:

  • Assist in recruiting, training, and supervising qualified staff to ensure the effective delivery of services through crisis intervention, safety planning, and assessing victim needs, and educating and supporting parents, focusing holistically on entire family.
  • Provide assessment, crisis intervention, safety planning, parent support, and education to callers, focusing on needs of entire family.
  • Provide information and referral to community resources to callers as appropriate.
  • As appropriate, assist client with navigating the criminal justice system as it relates to their victimization by providing information, court preparation, and education, working closely with the Victim Assistance program and Victim Witness Assistant at the DA's Office.
  • Educate client on DVPO process and coordinate with the Victim Assistance and Legal Representation Program, as appropriate.
  • Accompany victims of child and adult sexual abuse to the hospital or police department during regular work hours and on-call as needed.
  • Act with client in mind and work to meet client expectations to the extent possible. 


  • Ensure that employee time is entered into timekeeper system accurately; approve timesheets according to established deadlines.
  • Monitor and manage PRN staff budget.
  • Maintain accurate, up to date client, program and agency records, including case tracking.
  • Record and report program statistics accurately and in a timely fashion.
  • Work to ensure the goals and outcomes for the program are met. 
  • Research, write and manage grant reporting and grantor relationships, as assigned by supervisor.
  • Create and manage relief staff and volunteer schedule, working with Hotline Manager to ensure 24/7 coverage.
  • Work with Volunteer Coordinator to communicate and address any relief staff or volunteer performance concerns related to scheduling.
  • Adhere to Agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction Surveys and participate in the Quality Assurance Process.


  • Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor.
  • Work with Director to identify program development opportunities and implement new program services. 
  • Support agency mission by staffing outreach activities as requested by supervisor.
  • Support agency mission by participating personally in agency and community meetings and committees as requested by supervisor.
  • Promote and maintain professional relationships with agency staff, interns, volunteers, and community partners.
  • Facilitate volunteer training as needed.

Professional Development

  • Contribute to quality services by staying informed of developments and trends in the area of child development, parenting, trauma and victimization, especially as it relates to sexual violence, child maltreatment, and intimate partner violence. 
  • Maintain and develop skills and knowledge by attending training especially as it relates to victimization and trauma; ensures licensure and certifications are up to date needed for the job.



  • Bachelor's degree required, Master's degree preferred
  • 2+ years related experience
  • 1+ year supervisory experience
  • Work hours assigned by shift; may include day, afternoon, overnight, or weekend.
  • Employee must have access to transportation that allows them to meet all job requirements in a timely fashion.
  • Experience working with victims or experience in childhood development preferred
  • Experience in human services preferred
  • Spanish speaking preferred- If hired as a Spanish speaking candidate, employee must be fluent in understanding, speaking, reading, and writing in Spanish.

ABSOLUTELY NO PHONE CALLS, EMAILS OR DROP IN'S PLEASE!! To apply, please send a cover letter with salary requirements and your resume. 

The statements contained herein reflect the general nature and level of work being performed by people assigned to this classification.  They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. 

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.


Children Family Services Center
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