Children Family Services Center
  • Charlotte, NC, USA
  • Hourly
  • Part Time


The STRC Victim Advocate supports the agency by providing hope and healing to those impacted by sexual assault, child abuse, and domestic violence by providing direct client services.


Client Care
Using trauma-informed, client-centered approach:

  • Accompany victims of child and adult sexual abuse to the hospital or police department during regular work hours and on-call as needed.
  • Provide intake, assessment, crisis intervention and safety planning.
  • Provide case management services to include making referrals to community resources, accessing victim's compensation, assisting with address confidentiality.
  • Provide telephone and hotline crisis intervention as needed.
  • Ensure coordinated client care with key community partners.
  • Participate in community multi-disciplinary team meetings where client cases are being staffed and advocates on behalf of clients.
  • Facilitate support groups.
  • As appropriate, assist client with navigating the criminal justice system as it relates to their victimization by providing information, advocacy, court preparation, and education, working closely with the Victim Assistance program and Victim Witness Assistant at the DA's Office.
  • Educates client on DVPO process and coordinates with the Victim Assistance and Legal Representation Program, as appropriate.
  • Provide occasional courtroom support and crisis intervention for victims of sexual violence, if directed by supervisor.
  • Act with client in mind and work to meet client expectations to the extent possible.
  • Maintain office hours as scheduled, ensuring adequate office coverage to meet client needs.


  • Maintain accurate, up to date client, program and agency records, including case tracking.
  • Record and report program statistics accurately and in a timely fashion.
  • Work to ensure the goals and outcomes for the program are met.
  • Research, write and manage grant reporting and grantor relationships, as assigned by supervisor.
  • Adhere to Agency procedures concerning Documentation, Critical Incident Reports and Client Satisfaction Surveys and participate in the Quality Assurance Process.


  • Increase community awareness of victimization, prevention, and available resources through public speaking and media requests as assigned by supervisor
  • Support agency mission by staffing outreach activities as requested by supervisor.
  • Support agency mission by participating personally in agency and community meetings and committees as requested by supervisor.
  • Promote and maintain professional relationships with agency staff, interns, volunteers, and community partners.
  • Facilitates volunteer training as needed.

Professional Development

  • Contribute to quality services by staying informed of developments and trends in the area of trauma and victimization, especially as it relates to sexual violence, child maltreatment, and intimate partner violence.
  • Maintain and develop skills and knowledge by attending training especially as it relates to victimization and trauma; ensures licensure and certifications are up to date needed for the job.


  • Bachelor's Degree required, Master's Degree preferred
  • 2 years related experience
  • Experience in human services preferred
  • 2 years experience working with victims preferred
  • Bilingual Spanish preferred

ABSOLUTELY NO PHONE CALLS, EMAILS OR DROP IN'S PLEASE!! To apply, please submit a cover letter with salary requirements and your resume.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
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