Children Family Services Center
  • Charlotte, NC, USA
  • Salary
  • Full Time

Chief Program Officer

Intake Duties:

  • Maintain community partnerships with referral sources including COSH and Coordinated Assessments
  • Manages program capacity according to housing funding sources available
  • Facilitates weekly Approval Committee and informs families of program acceptance or denial via phone and email

Social Work Team Duties:

  • Provides direct supervision to social work team including hiring/firing of social work staff, staffing cases, monthly supervisions, observational home visits with social workers, monitor clinical case notes and file documentation, meet with participants as needed, manage LCSW work, promote staff excellence for client service delivery
  • Facilitate bi-weekly social work team meetings
  • Maintain social work caseloads and family assignments to social workers
  • Create and manage budget for social work team

Shelter Operations Team Duties:

  • Collaborate and set goals with Shelter Operations staff to coordinate services provided at CFH shelter sites and promote staff excellence

Hope Team Duties:

  • Manage program activity with Hope Team Managers to ensure families are matched with hope teams in a timely manner

Housing Resource Coordinators Team:

  • Collaborate with Housing Resource Coordinators to provide housing advocacy on behalf of participants in a timely manner

Program Duties:

  • Oversee family program participation from intake to post-exits
  • Program development including two-generational approach, intake/assessment model, housing matrix, stages of change, Trauma-Informed Care, token economy
  • Participate in community meetings including COSH and COC
  • Facilitate and oversee implementation of Trauma Informed Care and Token Economy
  • Perform monthly outcome reporting for A Way Home, Coordinated Assessment, Emergency Shelter Grant, County funding and bi-monthly Board reports
  • Collaborate with Data Analyst to review post-exits surveys, program outcomes and other programmatic data to make informed programmatic decisions


  • Minimum 5-8 years of directly related experience, preferably in a social work/case management department of a nonprofit or "Housing" organization and/or poverty reduction agency
  • Master Degree in Social Work required
  • Licensed Clinical Social Work required
  • Thorough understanding of and implementation of Trauma Informed Care programs; including Adverse Childhood Experience and the two generational approach (2Gen)
  • Experience and understanding of the impact of implicit bias and social capital
  • Past leadership experience representing an organization to external audiences
  • Experience with staff and board management, engagement and development
  • Proven track record of developing successful partnerships with other nonprofits and public agencies
  • Exceptional communication and influencing skills; persuasive, credible and polished communicator both written and verbal
  • Creative, independent, and strategic thinker
  • Strong strategic planning and project and budget management skills
  • Excellent computer skills, including Microsoft Office and database management, specifically Raiser's Edge
  • Self-starter with a proven ability to meet and complete multiple tasks with solid deadlines
  • Passion for social justice and the values of Charlotte Family Housing

No calls, emails, or visits please.

For immediate consideration, please formally apply online and provide a resume and cover letter.

The above statements are intended to describe the general nature and level of work being performed by people assigned this job classification. They are not to be constructed as an all-inclusive list of all duties, skills, and responsibilities of people so assigned.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
  • Apply Now

    with our quick 3 minute Application!

  • * Fields Are Required

    What is your full name?

    How can we contact you?

  • Sign Up For Job Alerts!

  • Share This Page
Donate Now Logo Home About Us Agencies Available Space Careers Contact Us