Children Family Services Center
  • Charlotte, NC, USA
  • 15
  • Hourly
  • Seasonal


The VITA Site Coordinator provides coordination, organization, and supervision for all aspects of the VITA site operation. The Site Coordinator is also responsible for gathering, maintain and compiling timely statistical reports as required by the partners.

This is a seasonal position beginning in December 2021 ending in April 2022. Must have flexible hours during this time. $15.00 per hour.



  • Assist tax preparers in making referrals for other community resources.
  • Ensure that VITA site is open as scheduled and adequately staffed.

E-Filing, Transmission and Quality Review

  • Acts as the E-file administrator
  • E-files returns within 48 hours of preparation
  • Maintains files for accepted returns and paper returns
  • Reviews tax returns to be e-filed to ensure quality and completeness
  • Reviews rejects and informs tax filer within 24 hours. Take necessary action to fix the problem and resubmit the tax return.


  • Ensure that all volunteers working at the site have completed the required certification
  • Coordinate with VITA Coordinator on all aspects of site management and e-file administration; including scheduling, coverage, a briefing on accepted returns and rejects as necessary
  • Ensures that portable equipment is under the acre of the Site Coordinator at all times
  • Ensures that all information is under the care of the Site Coordinator or in locked storage at all times
  • Performs all responsibilities that will ensure the safe and efficient operation of the VITA sites.


  • Classroom training or self-study through Link and Learn and a passing score of 80% on the tax law exam. Site Coordinators must be certified at the advanced level. If the scope of returns at the site is of a different level, then the Site Coordinator should certify at that level.
  • A special IRS Site Coordinator training is provided to the coordinators by IRS-SPEC representatives. This course covers all the quality site requirements and other administrative items necessary to effectively operate a VITA Site.


  • Bachelor degree preferred
  • Previous tax experience required; 3-5 years with individual income tax returns preferred
  • IRS Advanced Tax Certification
  • Ability to manage and coordinate a group of volunteers; volunteer recruitment preferred
  • Strong verbal communication skills
  • Good interpersonal skills and comfort with a wide range of people, including experience with individuals from diverse socio-economic backgrounds
  • Computer skills for maintaining site records and troubleshooting problems with volunteer computers and software
  • Ability to take initiative and work with minimal supervision

No calls or visits please. To express interest, please formally apply with your resume and acknowledgement that this is a temporary position.

The Agency's policy is to provide equal opportunity in all terms, conditions, and privileges of employment for all qualified applicants and employees without regard to race, color, creed, religion, national origin, sex, age, marital status, disability or veteran status.

Children Family Services Center
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